Delta Air Lines is headquartered in Atlanta, GA, and has a fleet of more than 700 aircraft serving 350 destinations in 65 countries and 6 continents. We have compiled a list of our most commonly asked questions to help you find answers. Pop-Up Blockers.  If you have a pop-up blocker installed, some functionality may be blocked on our site. We are also working to adjust and enhance technology to further support our specialists and continue to enhance our self-service options available on delta.com and the Fly Delta App. Get 25% more value when you redeem for travel through Chase Ultimate Rewards®. Delta Air Lines - Get Report, seeking to endure through the pandemic, is reportedly raising $9 billion in what has been described as the largest debt deal ever in the aviation industry. We appreciate our customers’ patience and apologize for any inconvenience some may be experiencing. Plastic face shields may be used in addition to a mask but are not approved mask replacements. Wheels Up, in partnership with Delta Private Jets. How do I fix this? If you need to travel within the next week, please try your call again later, or message us from Delta.com/needhelp or by clicking the “Message Us” button in the “More” section of the Fly Delta app. When visiting delta.com, we recommend using one of the following supported browsers: To access the full functionality of our website, cookies and JavaScript must be enabled in your browser preferences.  Disabling any of these features or using an older or non-compatible browser may mean that you won't be able to take full advantage of delta.com. Change or cancel a flight, find baggage information, manage your SkyMiles ... Delta Charter Flights offers quotes for charter services up to one year in advance. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). You can reach us with these reservations phone numbers when you're calling from Europe. Throughout the pandemic, airline call center agents have had to deal with unprecedented flight cancellations and reservation changes, leading to hours-long hold times, if customers were able to get through at all. Zusätzlich gibt es keine Ausschlusstage für Flüge mit Delta Air Lines. Thank you . 002-11-0011 for Operator, then 800-221-1212. “The simple fact is we need 2,000 more people back on the roster in June and July in order to better deliver on the Delta Difference for our customers,” she explained. Information about browsers to help you have the best experience possible when visiting delta.com. While agents are dedicated to assisting customers traveling in a party of 10 or more, I spoke with a very friendly group reservations agent who was more than willing to assist with an individual reservation. Cookies.  Ensure cookies are enabled on your browser to ensure an optimum experience. Delta eCredits may be redeemed on delta.com, through Global Sales Support, Delta Reservations, at a Delta City Ticket Office (CTO), General Sales Agent (GSA) or Airport ticketing location worldwide. Terms apply to the offers listed on this page. This number only works when dialing from Brazil. The airline also serves an extensive domestic and international network that includes over 300 destinations in more than 50 countries and on six continents. PERSÖNLICHE INFORMATIONEN *Pflichtfeld. As for Delta, I’ve made many attempts to contact the airline myself, most of which resulted in the following prerecorded message: Due to extremely high call volume, we are unable to answer your call. American Airlines just recently brought the ability to rebook a canceled flight online. Navigation can be closed using the escape key, For comments or complaints after you have traveled. It seems that the current call center issues are related to a staffing shortage, after the carrier asked agents to take a leave of absence in an effort to control costs. See, Jordan Aviation could launch US flights with a former Emirates plane, How pilots keep their skills sharp during COVID-19 downtime, You can now add select Chase business cards to Apple Pay, Blue Cash Preferred® Card from American Express, Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. Find out about allowances, sizing and restrictions, fees, SkyMiles® Medallion Member benefits or lost items. For example, 60,000 points are worth $750 toward travel. Holidays): Closed CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners. Sunday through Thursday from 9:00 to 17:00 at +972-3-513-8000. The airline, which is a founding member of the SkyTeam alliance, has 10 domestic US hubs, as well as international hubs in Amsterdam, Paris and Tokyo. GetHuman-masanta did not yet indicate what Delta Airlines Skymiles should do to make this right. If you can’t get through to a U.S. call center, consider giving their international call centers a ring. The table shows the miles earned based on the distances flown and the selected booking class. To address concerned customers who cannot get through to reservations, Delta asked travelers that do not have a flight within 72 hours to wait to contact the company. Delta Charter Flights offers quotes for charter services up to one year in advance. The skymile number is valid, it's used to get ecredit. Months after coronavirus came to a head, airlines are still struggling with call volumes, processing refunds, and flight cancellations. A RED VENTURES COMPANY. To schedule and plan your flight, we must receive your charter request at least 31 days in advance. Change or cancel a flight, find baggage information, manage your SkyMiles. Also, make sure you book early enough to take advantage of advance-sale fares. Delta Air Lines, is a major American airline, with its headquarters and largest hub at Hartsfield–Jackson Atlanta International Airport in Atlanta, Georgia. We may receive compensation when you click on links to those products. The Points Guy will not sell your email. 2X points on dining at restaurants including eligible delivery services, takeout and dining out and travel & 1 point per dollar spent on all other purchases. Session / Time Outs.  For security purposes, delta.com sessions expire due to inactivity or if you leave delta.com.   Session time outs for most of delta.com is currently 30 minutes but Online Check-in is only 10 minutes.  In most instances, you'll just start over the task that you’d like to perform when returning to delta.com.  In an internal memo to employees that was viewed by TPG, Tori Forbes-Roberts — the airline’s VP of reservations sales and customer care — asked agents to volunteer to come back to work. This post contains references to products from one or more of our advertisers. SAC (Serviço de atendimento ao cliente) 0800-056-2599, If dialing from the U.S., please use: 1-800-455-2720 Many of our specialists are returning from voluntary leaves of absence next week and Delta is expanding the training and capability of all specialists to be able to better serve the needs of any customer. The airline, which is a founding member of the SkyTeam alliance, has 10 domestic US hubs, as well as international hubs in Amsterdam, Paris and Tokyo. One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. Certain Delta eCredits may be redeemed through a Travel Agency via the GDS. *Bonus value is an estimated value calculated by TPG and not the card issuer. For best performance, use only a single browser window to access delta.com and proceed without more than a 10-minute delay between clicks. As we explain in this post, we’ve generally had success reaching a Delta agent at 1-800-323-2323, but that isn’t the case right now. Either $5 or 5% of the amount of each transfer, whichever is greater. The team has grown from six employees to more than 40 specialists with Reservations backgrounds providing assistance in English, Spanish, Portuguese and Japanese. The airline operates over 5,000 flights daily and serves 200 million passengers per year. Delta is one of the largest airlines in the United States, so it offers an array of services for travelers of any budget. Four major U.S. airlines, Alaska, American Airlines, Delta and United, recently announced they were getting rid of a much-reviled travel expense: change fees. Get all the way through to payment and when I go to pay I'm told that the skymiles number for passenger * is in-valid and to change or leave blank, however you can not edit the form at all. Help with my Delta issue. The airline has pages addressing most of the possible problems. *National standard rates apply from a landline. Our comprehensive guide covers everything you need to know about Delta upgrades. I get through the entire booking process then hit "Pay" and Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Grundlegende Informationen. Outdated and Unsupported Browsers.  Using an older or non-compatible browser could mean that you won't be able to take full advantage of delta.com. Manage your login, merge duplicate accounts, change your name, learn about earning miles and other SkyMiles® benefits. Like with American, you’ll then be given the option to receive a call back instead of waiting on hold. TRS: Dial 711, Please use the Comment/Complaint form to email us. Get where you’re going faster with our self-service tools. Social: For customer service, the company uses its main Twitter account at … The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. One of the oldest and largest airlines, Atlanta-based Delta Air Lines (IATA: DL; ICAO: DAL) operates non-stop flights to more than 330 destinations in 64 countries and six continents. Through Delta Airlines’ Help Center, customers can find answers to their concerns regarding flight changes, cancellations, seat selections, upgrades, baggage concerns, or requests for a refund. You can reach us with these reservations phone numbers when you're calling from Africa. Se estiver nos Estados Unidos, favor ligar para: 1-800-455-2720. I would like to subscribe to The Points Guy newsletters and special email promotions. Disability Assistance: To give you a clue about just how busy Delta Air Lines keep their flight crews, here are some statistics for their most serviced domestic routes: Orlando, FL (MCO-Orlando Intl.) To schedule and plan your flight, we must receive your charter request at least 31 days in advance. Reader Tom S. contacted TPG to share his experience this week, and other Delta customers have also reached out to us, and posted on various social media platforms, about a current inability to reach a Delta agent over the phone. Delta Air Lines | SkyMiles - Delta.com Purchase Not Going Through - Been trying to book online at Delta.com with no success. I was also able to get the option of a call-back when calling the regular reservations line, 1-800-323-2323, by selecting the option to make a new reservation and providing an origin, destination and flight date the very next day. … Delta customers and employees are required to wear a face mask, or appropriate cloth face covering over their nose and mouth throughout their travel, aligning with best practice guidelines from the CDC, opens in a new window. TPG’s Zach Griff, meanwhile, was offered a call-back time of 50 minutes when calling his elite number, even though he didn’t enter his SkyMiles number, so it’s clear that “your mileage may vary” here. Nearly six years ago, Delta became the first U.S. airline to offer real-time customer support through Twitter via the @DeltaAssist channel, including rebooking, flight information, airport details and additional services. At Delta’s Investor Day in December 2019, the airline shared its intent to overhaul its change fee structure, delivering the flexibility and simplicity customers are looking for. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Airlines like American, Delta and United have call centers around the world. © 2021 THE POINTS GUY, LLC. View our latest valuations here. ! As Forbes-Roberts explained, due to distancing protocols in place at a variety of call centers, agents may be required to work from home for the time being, including those based near Cincinnati, Dallas and Salt Lake City. Although Delta doesn’t have a lot of cheap fares, you can find them if you keep tabs on their Deals Page (mentioned earlier) as well as Google Flights. Always use the GetHuman Phone to call Delta. How to get on the Delta upgrade list. Wheels Up & Delta Private Jets We offer two choices for charter service: Delta Charter Flights and Delta Private Jets®. You can reach us with these reservations phone numbers when you're calling from Mexico and Central America. Best phone number: 1-800-323-2323 Say “existing reservation,” and then key in your SkyMiles number. You may contact Reservation Sales 24 hours/day, 7 days/week. Can’t view the site properly or having an unexpected browser issue?  See a list of possible browser related issues below.  While nobody likes giving an airline a ring to make important flight changes only to hear “we are unable to answer your call,” with staffing ramping up, hopefully Delta’s main reservations line will be able to take your call, soon. Since then, Delta has put its full focus into taking care of customers throughout the COVID-19 pandemic, including implementing a waiver to eliminate change fees in March 2020. The American airline's route network is centred around a system of hubs, international gateway and key airports that it … ALL RIGHTS RESERVED. Nur deutschen Zeichensatz verwenden. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Throughout the pandemic, airline call center agents have had to deal with unprecedented flight cancellations and reservation changes, leading to hours-long hold times, if customers were able to get through at all. In cases as noted below, when more than one ticket is presented, Delta will continue to through-check baggage from the origin to the destination. As we explain in this post, we’ve generally had success reaching a Delta agent at 1-800-323-2323, but that isn’t the case right now. Delta Air Lines. If you don’t have a reservation, say, “I don’t have it,” and you’ll be transferred to an agent. Phone: 1-404-209-3434 They're available as free downloads. Of the three largest U.S. airlines, Delta appears to be the only carrier currently experiencing severe call center issues — calls placed to American as an Executive Platinum elite and United as a Premier 1K member were answered right away. Editorial Note: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Have questions about how coronavirus may impact your reservation and travel? Aircraft availability is limited, so requests at least 90 days in advance are preferred. Mon-Fri: 8:00am-7:00pm ET You can reach us with these reservations phone numbers when you're calling from South America. According memo, Delta also plans to reassign some group sales agents, given the lack of demand for group travel, and other specialists may be answering “core customer” calls as well. If you’re looking for a refund for a flight operated by a major airline, don’t forget that the U.S. number isn’t the only phone number you can call. to Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.) Phone: 1-800-455-2720 Select, change or upgrade your seat on an upcoming flight, purchase Preferred Seats, or request special assistance. Qualifying eCredits will include redemption instructions for Travel Agents to redeem via the GDS. Get where you’re going faster with our self-service tools. American Airlines CEO Doug Parker said the company is doing everything it can to get through the crisis. Click here to give feedback or file a complaint about your travel experience, Delta Vacations, or to make a baggage claim. Contact Delta Private Jets & Wheels Up for more details. Have you been able to reach @Delta via phone this week? This site does not include all credit card companies or all available credit card offers. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered. In a 2012 comedy special, John Mulaney channeled the universal frustration of air travelers trying to get through to customer service. Delta Charter Flights There are many ways to get Delta Air Lines upgrades. Wheels Up, in partnership with Delta Private Jets offers on-demand charter, private jet membership, and aircraft management services. But this ability to get an eCredit automatically could serve as a stopgap if you can’t get through to Delta in time. Delta Air Lines is one of the few airlines that chooses not to publish upgrade availability, which makes it difficult to understand the odds of receiving an upgrade. This site does not include all credit card companies or all available credit card offers. That's $750 toward travel when you redeem through Chase Ultimate Rewards®. Lucky for customers, this airline offers a number of different ways to personally get in touch with the president of Delta Air Lines if customer service doesn't satisfy your needs. Members of our team were able to get through without any wait at all by calling one of Delta’s international reservations numbers – such as for the UK – or by calling its number for group reservations. You can reach us with these reservations phone numbers when you're calling from the Middle East. Firewalls.  Please be aware that your home or office firewall or network settings could impact the ability to enable cookies. If you aren’t able to reach an agent through the UK or US group line, that’s an option to consider as well. 3 views | 4616 similar | 0 following. As Delta continues to manage through the impact of the COVID-19 pandemic, our Reservations and Sales team is working diligently to serve our customers. Hours *Within France, rate of 0,35 €/min will apply. Check in, change seats, track your bag, check flight status, and more. The oldest airline still operating in the United States, Delta conducts more than 5,400 flights a day to 319 destinations on six continents. If you need to get through to delta, use this number! Book a trip. This issue just started a month or so ago, and has continued since then. Please view our advertising policy page for more information. Rates from mobile networks may vary. 1 (855) 548-2505 My flights for next week were cancelled and I needed to book new flights ASAP, I stumbled across this number in an angry Facebook comment on delta’s page and got through in 15 minutes!! Este número só funciona quando você estiver ligando dentro do Brasil. Here are pages with international numbers for American, Delta and United: How to reach Delta Air Lines by phone: Delta’s main customer number is 1-800-221-1212. The company cut 2020 expenditures by … Some pages may require the Adobe® Reader® and Flash® Player plug-in. EARN MILES. You can reach us with these reservations phone numbers when you're calling from the Pacific region. Featured photo by Alberto Riva/The Points Guy. Can not get through to Delta Airlines to speak to a representative GetHuman4905836's customer service issue with Delta from June 2020. Several TPG colleagues continue to hear the same message when they call, though Delta Platinum and Diamond elites on the team have been able to request a call-back, with wait times of between 42 minutes and two hours. Luckily, we’ve landed on a few workarounds, that even work for non-elites. Please view our advertising policy page for more information. Many of the credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. It doesn't matter what route or segment I select. To request a charter, send an e-mail to: charter@delta.com. Change or cancel a flight, rebook a delayed or cancelled flight, make same-day travel changes, check-in, get your boarding pass, check flight status, or sign up for flight notifications. For an explanation of our Advertising Policy, visit this page. Advertisement. Sat-Sun (and U.S. Web: You can reach the airline here to log complaints or report issues. Next: our robot will wait on hold for GetHuman4905836 to get a Delta rep on the line! They can also find other information like how to make arrangements for travelers with disabilities. Book an affordable flight through Travelocity and get your next memorable adventure underway. Buchen Sie direkt auf Delta.com. Delta Air Lines ist führend bei Inlands- und internationalen Reisen und bietet Flugtickets und Flüge zu über 300 Zielen in 60 Ländern. Apply for a refund for tickets, unused trip purchases, unused Trip Protection, or check refund status. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Items you will need Nehmen Sie heute kostenlos teil und lassen Sie das Abenteuer beginnen. Did you find the information you were looking for on this page? We offer reservation assistance in Spanish and Chinese. You can reach us with these reservations phone numbers when you're calling from Asia.. You can reach us with these reservations phone numbers when you're calling from the Caribbean, Bahamas & Bermuda. Email promotions next: our robot will wait on hold for GetHuman4905836 to get through to service. Track your bag, check flight status, and has continued since then in addition to a head Airlines! 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